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Our goal is to become a prime performer, in providing quality Web, design and Printing solutions in the competitive global market place. We guarantee your full satisfaction or your money back. There is a 35% administration fee for all the refunds.

The refund policy will not take effect:

1. If you have approved your design

2. If we have begun working on one of your samples and made 1 change for you.

3. If the company we are making the design for closes, changes their name, or their activity.

4. If we do not hear back from you for more than 4 months.

5. If you have obtained the design from a 3rd party.

6. If you've received all your requested items.

7. After the 90 days of Order Date.

8. If we have deployed the final source code files on customer's server.

Kool Design Maker reserve the right for refund of any project for designing and printing and will be in accordance to the utilized working hours and resources.

The refund is limited to the value of the original order. We are not responsible for any other damages and claims of any kind incurred by you or your business caused by receiving the project / order later than the estimated delivery date.

Any Refund Does Not Cover The Shipping Charges Or Postal Charges Or Associated Incidental Or Consequential Damages Or Claims. Kool Design Maker Is Not Liable For Any Of Those.

How the money will be transferred?

If you have paid using your credit card; the money will be transferred back to your credit card account. It may take up to 9 business days before the money  appears in your account.

In the course of the project, Kool Design Maker will remain in contact with the client regarding edits, revisions and scheduling. If the client fails to provide necessary feedback to Kool Design Maker regarding any edits and/or revisions within 28 days, the project could be subjected to removal from our servers and placement in our stale dated database. Any stale dated project is subject to a $35 (USD) reactivation and un-archiving fee. This fee is at the sole discretion of Kool Design Maker.

If the client fails to communicate with Kool Design Maker regarding any initiated project for a period of more than 90 days, such project will be discarded, and any retainers or deposits shall be applied as a kill-fee as outlined elsewhere in this document. No further edits, revisions, file transmission or online image storage will be undertaken by Kool Design Maker after that date. Further, activation of this project will be subjected to new project activation, submission, retainers and deposits as outlined in our current pricing schedules, unless specifically waived, in writing by an authorized representative of Kool Design Maker.

All artwork, designs, edits, revisions and work product created in the project (other than the final design accepted by the client as being the subject of this agreement) remain the exclusive copyright and intellectual property of Kool Design Maker. Any use of this work by the client and/or their assigns is strictly prohibited without prior written by Kool Design Maker. We always try to use free images for our each design but sometimes we need to use licensed images to make the design more appealing and attractive, so it is clients' responsibility to purchase those images from the stock photography website because we cannot buy costly images if we’re only charging $17 for the static header as well as the same applies to website and other services, we offer. Kool Design Maker will not be responsible for any copyright issue customer faced from the image source company.

Customer satisfaction continues to be of utmost importance to Kool Design Maker, as do consistent quality, constant innovation, technology enhancement, process improvement and customer orientation. We have developed our core competence and aligning objectives at all levels so as to realize synergy in operations. It is our collaborative approach, creative input, and emphasis on economical solutions that has allowed us to develop an impressive and diverse client list. We believe in our customers with creative design and development to deliver market-defining high-quality solutions that create value and give us leading edge among our competitors. We believe in putting all ideas on the table and select the best out of all with mutual understanding.

Turnaround time: 

We can only work as fast as client allows us; turnaround time is client dependent. If contents are provided sooner, initial and ongoing instructions are clear, revisions requested are reasonable; turnaround time is usually very less. On the other hand it could drastically increase due to client in-action, delayed mockup approval; back and forth change requests etc. 95% of our customers have not bought our express service and still have experienced a great turnaround time. The turnaround times that we give are based on actual statistics of jobs we have done in the past and are not guaranteed.

We do not provide services related with pornography.

Kooldesignmaker.com reserves the right to discard any term without prior notice. For further information on any of our terms and conditions, please feel free to contact us.

E-mail: support@kooldesignmaker.com

 

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