Kool Design Maker is committed to provide you quality while maintain’ your privacy. We want users visiting our website to be aware of fact that, the information we collect on this website, what we do with it and under what circumstances, if any, we disclose it.
We respect website visitor's right to the personal privacy. For each visitor to our website, our web server automatically recognizes no information regarding the domain or email address. However it might gather other statistics such as host name, IP, Http version, Http Code, Referrer, Agent, Date etc. The information collected by the server is only used for statistical purposes and is never shared with other organizations for commercial purposes.
Our website does NOT collect cookies. Registration is NOT required to enter the site unless you are a customer. User must provide information such as name, email etc for registration. In order to provide a quick and accurate response to your logo design or web design order Kool Design Maker asks only for the information necessary to process your order with precision. When you place an order for a logo or website design, we need to know your name, company's name, email address, and your mailing address etc. This allows us to process and complete your order and to notify you of your order status. We also ask some information about your company in order to have a better understanding for your company's corporate image.
Customer owns the copyright for the artwork designed by us, as per client request.
We guarantee your full satisfaction or your money back. An administration fee of 35% will be deducted off your actual order price.
How the money will be transferred:
If you have paid using your Google checkout or pay pal - the money will be transferred back to your respective account. It may take up to 6 business days before the money will appear in your account. If you have paid using a cheque or a money order your refund will be sent to you by cheque.
The refund policy will not take effect in any of the following events:
1. If you purchased a "Special Package".
2. If you have approved your logo design. Or we have submitted 2 revised options for any project .
3. If work was commenced on one of your samples and 2 or more logo design changes were made on your request.
4. If the party for whom the logo is being designed closes, or changes its name, or changes its line of business.
5. If the project was cancelled for reason(s) unrelated to the logo design of Kool Design Maker.
6. If you do not communicate with Kool Design Maker for more than 2 months following the submission of the logo design.
7. If other design companies were hired to work on the same logo design project at the same time.
8. If any discounted price given to the customer via email under a special promotional package.
All the rights for any type of artwork i.e. logo, brochure, website that Kool Design Maker has designed belongs to the client for whom it was created. Kool Design Maker does not hold any copyright to the design created for a client. Kool Design Maker does not file a trademark application with respect to the logos designed for its client. The client is free to register his/her corporate identity for the trademark designed by Kool Design Maker.
If for some coincidental reason a logo, website, brochure or any other artwork designed by Kool Design Maker appears identical to another party’s artwork; Kool Design Maker will provide a free redraw session with a new set of design options.
CMYK/Pantone Color Printing
For printing needs we will supply your logo kit with files in different formats. When you are approving your logo on the computer monitor, you are only approving RGB colors. Computer screens can only reproduce RGB colors and don't render other color modes. We do our best to match RGB colors on our computer screen to CMYK or Pantone colors, but it is physically impossible to find an exact match. When we convert your files in to different color modes (CMYK, Pantone) we hold no responsibility for matching exactly approved RGB colors. It is the clients’ responsibility to double-check and make sure the printer gets the right colors. Furthermore, when printing in CMYK process the printed colors may vary a little. This is due to a non standardized color pallet used by this process printers, and calibration of the machine. Therefore Kool Design Maker refuse to acknowledge all the responsibility for the printing outcome for quality and colors.
The general delivery time for the initial logo design concepts is 3-4 business days.(72-96 business hours )
Every following change will be delivered wihin 1-2 business days( 24-48 hours ) .
More complex changes or redraws may be delivered up to 4-5 business days (depending on the complexity of work).
All redraw deadlines are determined once, all necessary information pertaining to the re-designing of the logo is obtained.
The delivery time for the submission of the initial design concepts is 3-4 business days(72-96 business hours ) after we receive your order, the payment, and all of the necessary information and material to our developers. Every following change will be delivered in 2-3 business days( 48-75 business hours) . More complex changes or redraws may be delivered to the states and committed time.
Due to the amount of the work involved in the website design & development process, we will not be able to commit the conversion timelines of the project. As project moves on, we can give the flexibility to the customer to change the content according to their wish in order to achieve the desired goals.
Time for development varies. It depends on the complexity of your site, programming involved, and amount of material. Simple website development can take 10-15 business days depending on the detailed information required / received by the customer.
Kool Design Maker will provide all font names used in the logo design process if asked for. Kool Design Maker does not provide the actual font files.
Kool Design Maker holds no responsibility for retraced images. Any idea provided by the client i.e sketch, copy, fax, jpeg etc that Kool Design Maker is asked to use in the logo design process removes its responsibility from any copyright violation or warranty. In such circumstances, Kool Design Maker can’t guarantee the originality of its work and therefore will not be held liable for any damages or violations. A waiver form is required to sign prior to Kool Design Maker. using any images provided by the client.
We take responsibility for any change to the website design or programming. If there was a mistake on our part, it will not be counted as a charged revision. Each website design package has a limited amount of revisions depending on the type of package.
For using the stock photo (photo taken out of a stock portfolio) on the website design: Every package has a limit on the amount of stock photos per project included in the price. We usually search for appropriate images to enhance your website. Sometimes we edit those images to fit your style. You can also provide us with your own photographs or images in a suitable format. These will not be counted as stock photos.
Content Management System (CMS) ( which is a way for you to control your website without any prior internet and programming knowledge): Customer will be able to edit text or change pictures, sometimes even creating a whole new page, provided if the CMS package is added to the project. CMS is a must add-on for any eCommerce package.
ECommerce Website: We do not provide payment options , we only link the eCommerce website with the online payment gateways you already have signed-in like PayPal or Google Checkout or any other third party payment solution, which customer will have to sign-up with any online payment provider of their choice, and provide us with the set up / login details.
Domain Name Registration and Hosting Services: We do not provide domain name registration or hosting services. As soon as, your project is finalized, you will be advised on what kind of hosting setup your website requires.
IMPORTANT! Please wait until the project is completed before ordering any hosting plan.
We allow customers to split total payments only if the payment is larger than $1000.00 ( one thousand us dollars )
Loss of Data:
Kool Design Maker will take all appropriate precautions to safeguard its servers and data contained within, however Kool Design Maker will not be held responsible for any loss of client data stored or intended to be stored on the servers and on back-up devices. The client will not be entitled to any form of compensation from Kool Design Maker in the event of loss of data, therefore it is recommended that the client also takes necessary step to backup his/her designed artwork.
Prices and Services:
Kool Design Maker may make changes to the website and information provided, i.e. publications, prices, technical specifications, promotions and products offerings at any time without any prior notice.